Sage 50 Support Plans

TriStar offers Sage 50 support plans for all editions of Sage 50 and Peachtree, which can either enhance or replace the standard Sage BusinessCare plan.

Sage Software, like many technology companies today, is migrating to a “subscription-based” licensing approach for their products, with telephone support and license updates “bundled” into the annual subscription fee. Sage calls this licensing approach “BusinessCare.” All new Sage 50 licensees are now enrolled in a BusinessCare subscription from Sage for a period of one year, and are required to renew this subscription annually in order to obtain either license upgrades or new software licenses.

Sage 50 support plansThe telephone support available in the BusinessCare Plan from Sage focuses exclusively on technical issues and strict product functionality, not on the more common business-related “Best Practice” questions we encounter so often in the field. Sage support staff routinely refer such questions to Sage Certified Consultants – such as the Wizards at TriStar – for resolution, with such calls then billed to the client.

To address this perceived “service gap” TriStar has designed a Contracted Service Plan which offers two simple service choices, and covers any edition of Sage 50, whether or not supported by Sage:

    • A Comprehensive Service Plan, providing
      • software licenses,
      • installation,
      • database conversion,
      • license updates,
      • new version installation,
      • troubleshooting, etc.
    • A Support-Only Service Plan, which provides telephone and remote connection support

We believe that our Comprehensive Support Plan will meet the needs of many clients who want a single source of support from trusted business advisors who understand both their software and their business issues, and who prefer to make one single payment to one source for all of their Sage 50 billing needs.

Our Support-Only Service Plan is a good fit for smaller firms with limited support needs, or for firms that have already contracted with an IT service provider for software installation and related services.

TriStar Contracted Service Plans for Sage 50 

Comprehensive Service Plan:
  • Sage 50 Software licenses
  • Installation Services
  • Database conversion
  • license updates
  • Upgrade and new version installation
  • telephone and remote support
Basic Service Plan:
  • telephone and remote support
Pricing
Comprehensive Service
based on the Edition and number of Sage 50  licenses required
Basic Service
$1,500 per year

You can download our Sage 50 pricing and optional services offered by clicking this link.

Please feel free to contact TriStar at info@tristardatasystems.com if you have any questions about our Contracted Service Plans, or if you wish to purchase a contract.